Objective Comparison
Commonwealth Bank vs Westpac vs ANZ
Researched from 11 sites
-
Commonwealth Bank
Photo: commbank.com.au
-
Westpac
Photo: westpac.com.au
-
ANZ
Photo: anz.com.au
The Verdict
For pure digital budgeting, ANZ Plus is a standout, while CommBank leads in physical reach and Westpac offers the best-balanced app. Most users will find value in the Big Four's ecosystem; choose CommBank for the widest branch presence or ANZ Plus for a cleaner, fee-free digital start.
Detailed Attribute Comparison
| Attribute | Commonwealth Bank | Westpac | ANZ |
|---|---|---|---|
| Monthly Account Fee Determines monthly overhead for typical everyday banking. |
$4-$6 (waived if <30 or $2k/mo deposit) | $5 (waived if <41, student, or $2k/mo deposit) | $0 for ANZ Plus Everyday |
| Mobile App Focus Highlights the primary digital experience philosophy. |
Comprehensive, feature-heavy, award-winning | Personalized insights, highly-rated performance | Clean, budget-centric, digital-only (Plus) |
| Branch Network Access Vital if you need in-person support occasionally. |
Most dense national network | Large national branch and partner ATM network | National network (standard), None (ANZ Plus) |
| Mortgage Market Stance Impacts long-term borrowing flexibility and features. |
Largest lender, extensive package bundling | Competitive offset functionality/packages | Broker-led, cashback, variable-to-package range |
| Known issues Common pain points reported by existing owners. |
Long phone wait times; AI chatbot (Ceba) frustration; automated fraud blocks | Slow loan processing; long phone support hold times | Call center wait times; language barriers; branch-only security hurdles |
| Domestic ATM Fees Cost of cash access in Australia. |
Free at CommBank ATMs | Free at Westpac Group/Partner ATMs | Free at major bank ATMs (ANZ Plus) |
| International Fees Important for those who travel or shop online globally. |
3.5% currency conversion fee | Standard international transaction fees apply | 3% international transaction fee |
| Account Management Whether you can see all your accounts in one app. |
Integrated full-service management | Full-service management with digital insight tools | Separate digital platform (Plus) from standard banking |
| Customer Service How to resolve issues when they occur. |
24/7 digital support; variable phone wait times | Phone and in-branch support | In-app coach messaging (Plus); phone/branch (standard) |
| Digital Card Access Access to funds before a physical card arrives. |
Instant digital card via app | Instant digital card via app | Instant digital card via Plus app |
Sources
11 sites were read by a live web search while this comparison was written.
- yourfinanceguide.com.au
- captainfi.com
- trustpilot.com
- reddit.com
- productreview.com.au
- huntergalloway.com.au
- savings.com.au
- ie.trustpilot.com
- apps.apple.com
- edenemeraldmortgages.com.au
- homeloanexperts.com.au
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